FAQ
Before you ask, we must answer.
Many questions related to reassurance about any service provider always come to mind, especially services related to convictions, tastes, and ways of thinking, and most importantly, the customer segments and they are the main and final goal of any marketing process.
Have Any Questions?
FAQ's
Why pay so much for "original" exclusive productions?
The answer to the question here comes from the question itself. They are firstly exclusive, secondly original, and exclusive here in the sense that they were made for you only, and no one, not even its maker, has the right to use it or repurpose its use in another work or for another party, and the only use of it may be to publish it as it is as a previous work whose maker is honored to exist within His previous works, even in this field, must have specific controls to ensure that they are not quoted or stolen in order to make some modifications to them. As for being original, it means that it is not imitated or adapted from another work, but rather it is through multiple production stages, and from the imagination of its maker.
your prices are too high?
It is logical that the higher the quality of the product, the higher its price, given the cost incurred by the manufacturer of this product during its manufacturing stages. Rather, these prices are considered low for the work or the final product, and that a cheap product or service necessarily means that it is cheap.
What additional services do you provide to clients?
We can provide many or some of the free services at nominal prices according to the requirements of the project and the needs of the client, such as continuous development or re-employment of the product or service that he previously obtained, in addition to free consultations and media representation in conferences, seminars and exhibitions, as well as logistical support, training and development of workers’ skills Within programs dedicated to supporting the brand, and building a mental image of it with customers.
What is the method of financial dealing during the work stages?
In most cases, the contract value is divided into payments, each of which is paid upon completion of a specific stage of the work and approval has been taken, up to the payments for receipt that come after the customer’s approval of the final product.
What is the business confidentiality guarantee during and after delivery?
We pledge legally and morally to maintain the confidentiality of information and business for life, but there is more than that. In most cases, no contract is made to provide any services to any entity, institution, or even a start-up company that works as a competitor to any of our clients in the same field.
What do you do if the customer is not satisfied with the service?
Over the course of more than twenty years, no cases of dissatisfaction have occurred with any of our customers, and if this happens in the future, we will not hesitate to make every effort to compensate for any material or moral damage, otherwise why should we work then?
Through our experience, we assert that the main reason for customer dissatisfaction is nothing but a result of the lack of clarity on the part of the service provider and the concealment of some information during the contracting stages as well as the preparation and preparation stages in the hope of deceiving customers and getting them to the area of no return.
What is the method of contracting services?
For every project, product or service provision, there is a set of circumstances and details, and they always differ from one customer to another. Each case must be carefully studied before reaching a formula for any agreement.
After that, terms and conditions are set that guarantee all rights to both parties.
What is the method of settling disputes with clients?
In works with large budgets, “and as the law stipulates that the contract is the law of the contractors,” each contract has a set of clauses that determine how to resolve any disputes that may arise between the two parties, whether those clauses pertain to penal terms, or God forbid, the mechanisms of resorting to the judiciary, and some other clauses Provides for recourse to arbitration mechanisms.
